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185 Tilley Drive
South Burlington, VT 05403

Contact Info

Fax: (802) 862-8411

Office Hours

8:00 a.m. to 12:00 p.m
1:00 p.m. to 4:30 p.m.

Frequently Asked Questions

We strive to empower women as they go through these times so they can make informed choices

What are your office hours?

Our office is open Monday through Friday from 8am to 12:oopm and 1:00pm-4:30pm,  closed for 1 hour during lunch.  A provider is on-call 7 days per week, 24 hours a day for urgent matters.

We are closed for the following holidays:

  • New Years Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving and the day after Thanksgiving
  • Christmas Eve and Christmas day

How can i reach you by phone?

Our main office number is (802)862-7338. During regular business hours you will have the following options to select depending on the nature of your call:

  • Press 1 if you think you’re in labor
  • Press 2 if you need to speak with a triage nurse
  • Press 3 if you need a prescription refill
  • Press 4 if you need to schedule an appointment
  • Press 5 if you need to speak with the billing office
  • Press 6 if you have a question for medical records
  • Press 7 for the practice general manager
  • Press 9 to listen to the options again

How do I make an after hours call?

If you have an urgent concern and our office is closed, dial the main phone number and press 0 to be transferred to the answering service. They will take your information and page the on-call provider. Please leave a number that will be available for at least 15 minutes. Please remove all blocks from your telephone as the providers do block their personal numbers when returning your call. If your phone is blocked, this will slow down the response.

If you don’t have an urgent issue, you can use the regular options listed above and leave a voicemail for the appropriate person and they will get back to you when the office re-opens.

Do you have triage nurses?

Our Triage nurses are highly qualified and experienced to help you on the phone during regular business hours. They are diligent about checking the triage voicemail and strive to return all calls the same day.

How do I prepare for my appointment?

We ask that you arrive 10-15 minutes early for your appointment with your insurance cards so that we can best assist you. Our schedules are quite full and we may be required to reschedule your appointment if you are 10 minutes or more late. We do charge a $25 fee if you don’t show for your appointment. If you need to cancel your appointment, please call as soon as possible so we can take you off the schedule. In a sincere effort to run on time and out of courtesy to patients after you, we will kindly ask you to reschedule your appointment if you are 10 or more minutes late for your appointment.

If you’ve registered for our patient portal, you can update your demographics online, just click the patient portal link, select Personal Information under the My Account band on the left side of the page. Make any changes and click Submit at the bottom of the page.

Maitri Patient Portal

If you’d like, you can download the link below for registration and complete it prior to your visit. Simply click the link and select download. You can use drop down buttons for most of the entries, then print and bring to your appointment.

Registration form

Email is appropriate for general practice questions only. We prefer not to answer medical questions over email as it is not always a secure form of communication for potentially sensitive medical issues. We do not schedule appointments electronically as of yet.

We look forward to meeting you!