Our office is open Monday through Friday from 8am to 12:oopm and 1:00pm-4:30pm, closed for 1 hour during lunch. A provider is on-call 7 days per week, 24 hours a day for urgent matters. We are closed for the following holidays:
New Years Day
Independence Day (July 4)
Thanksgiving and the day after Thanksgiving
Christmas Eve and Christmas day
Our main office number is (802)862-7338. During regular business hours you will have the following options to select depending on the nature of your call:
-Press 1 if you think you’re in labor
-Press 2 if you need to speak with a triage nurse
-Press 3 if you need to schedule or change an appointment
-Press 4 if you need to speak with the billing manager
-Press 5 if you need to speak with the practice manager
-Press 6 if you have a question for medical records
-Press 7 for general information
-Press 9 to listen to the options again
After Hour Calls
If you have an urgent concern and our office is closed, dial the main phone number and press 0 to be transferred to the answering service. They will take your information and page the on-call provider. Please leave a number that will be available for at least 15 minutes. Please remove all blocks from your telephone as the providers do block their personal numbers when returning your call. If your phone is blocked, this will slow down the response.
If you don’t have an urgent issue, you can use the regular options listed above and leave a voicemail for the appropriate person and they will get back to you when the office re-opens.
Our Triage nurses are highly qualified and experienced to help you on the phone during regular business hours. They are diligent about checking the triage voicemail and strive to return all calls the same day.
Preparing for your appointment
We ask that you arrive 10-15 minutes early for your appointment with your insurance cards so that we can best assist you. Our schedules are quite full and we may be required to reschedule your appointment if you are 10 minutes or more late. We do charge a $25 fee if you don’t show for your appointment. If you need to cancel your appointment, please call as soon as possible so we can take you off the schedule. In a sincere effort to run on time and out of courtesy to patients after you, we will kindly ask you to reschedule your appointment if you are 10 or more minutes late for your appointment.
If you’ve registered for our patient portal, you can update your demographics online, just click the patient portal link, select Personal Information under the My Account band on the left side of the page. Make any changes and click Submit at the bottom of the page.
If you’d like, you can download the link below for registration and complete it prior to your visit. Simply click the link and select download. You can use drop down buttons for most of the entries, then print and bring to your appointment.
Email is appropriate for general practice questions only. We prefer not to answer medical questions over email as it is not always a secure form of communication for potentially sensitive medical issues. We do not schedule appointments electronically as of yet.
We look forward to meeting you!